Customer Service Advisor

Redditch, Worcestershire (Office-based)
Full-time | Permanent
Salary: £28,000 per annum

Are you an excellent communicator with a passion for customer service? We’re looking for a Customer Service Advisor to join our clients busy Head Office team in Redditch.

You’ll be responsible for guiding customers through their journey — from start to finish — ensuring everything runs smoothly and any issues are resolved quickly and professionally.

Key Responsibilities

Act as the main point of contact for customers during their journey
Deliver first-class customer service with empathy and professionalism
Make daily outbound calls to update customers and contractors
Liaise with project managers to ensure smooth progress on all jobs
Accurately record updates, queries, and resolutions on the CRM system
Track and monitor progress of projects and complaint resolutions
Collect outstanding balances once work is complete
Support the wider customer service team to resolve issues efficiently
Communicate clearly via phone, email, and letter
Maintain a professional and positive image for the company

What We’re Looking For

Previous experience in a customer-facing or customer engagement role
Excellent communication and interpersonal skills
A caring, customer-focused approach with great attention to detail
Ability to stay organised and manage multiple priorities under pressure
Confident with Microsoft Office and Outlook
Experience with payment collection or processing finance paperwork

What’s in It for You

Competitive salary of £28,000 per annum
Office hours Monday to Friday – 9am to 5pm
Join a friendly, supportive, and customer-focused team
Work in a fast-paced, rewarding environment where you can make a real impact
Opportunities for career growth and professional development

Interested?
If you’re passionate about helping customers and take pride in delivering great service, we’d love to hear from you.

Apply now to join our clients growing team.